Spam is the massive and sometimes repeated sending of unsolicited e-mails from unscrupulous people or organisations who have obtained e-mail addresses without the consent of their owners. Senders of spam are known as spammers.

A computer virus is a malicious software that is capable of duplicating on its own. It harms the user by disrupting the normal functioning of his computer.

Spyware is a malicious software which affects a computer in order to collect and pass private information onto third parties without the consent of the user.

Contrary to traditional anti-spams, MailPatch is not a filter. It is a tool based on an identification request sent to your contacts, that's why it is 100% effective and does not lead to false positives (legitimate e-mails wrongly marked as spam).

No. Depending on the versions, MailPatch automatically deletes unwanted e-mails after 5 days (or 750 rejected e-mails) or 30 days (or 10,000 rejected e-mails).

Yes, MailPatch protects you from viruses contained in e-mails sent to you (regardless of the MailPatch version you use).

Yes, MailPatch offers a completely free and functional version: MailPatch Free.

Here is a table that compares both versions.

Yes, to do so you just have to use this test form. A sample identification request will then be sent to you.

With MailPatch Plus you can personalise your identification request.

You can deactivate the protection service provided by MailPatch at any time from the General Options menu of your Personal Space.

It is a usual technique used by spammers. We suggest you put your own e-mail address in your Black list. You can still send e-mails to your e-mail address by accepting them one by one.

Yes, in your Personal Space it is possible to accept an e-mail (yours for example) without adding it in your White List. This means that you can receive your own e-mail even if you have previously added it to your Black list.

You can interrupt the protection of one or several accounts at any time . You just have to go to the General Options and Deactivate the account(s) you want to. As from then on, all your e-mails will stay in your original e-mail account without being treated by MailPatch until you Reactivate the account(s).
Advice: if you receive many e-mails and/or spams, make sure you don't exceed the maximum storage limit allowed by your e-mail provider.

If you unsubscribe from MailPatch, all the e-mails of each of your protected inboxes will be restored to their previous provider (Gmail®, Hotmail®, etc) so you won't lose any e-mails.

MailPatch Free users who pay a subscription for one or more additional addresses as well as MailPatch Plus users benefit from technical support: gb.support@mailpatch.com.

Webmail is an interface that allows you to access your e-mails and manage them from any computer anywhere in the world. You can access your webmail from the Personal Space.

No, you keep all your current e-mail addresses.

MailPatch is compatible with all e-mail services that use POP protocol as well as Hotmail ®, Gmail ®, Yahoo ®.

You are able to protect 3 e-mail addresses with MailPatch Free, and 5 with MailPatch Plus. If you would like to protect more e-mail addresses, you may simply add more addresses for 9€ per address per yer. The features of each version will not be modified or improved, with the exception of technical support which becomes available to MailPatch Free users.

MailPatch offers a storage capacity (sent and received e-mails) of 1 GB or 2 GB depending on the version chosen. You also have storage in the USB Flash drive (1 GB or 2 GB depending on the version chosen).

You can add, modify or delete your e-mail addresses protected with MailPatch as you like.

You can either access your e-mails from the webmail of your Personal Space, or by using your usual e-mail software (Outlook, etc.).

There is a slight delay caused by the time it takes to process your e-mails. This delay can vary from a few seconds (MailPatch Plus) up to 60 seconds (MailPatch Free). However, when you send e-mails, there won't be any delay.

Unsollicited (refused) e-mails are kept for 5 days (as long as they don't exceed 750 e-mails) or 30 days (as long as they don't exceed 10,000 e-mails) depending on the MailPatch version being used.

Detailed and real-time statistics of your blocked and accepted e-mails, eliminated viruses and e-mails awaiting identification are available.

Yes, it is possible. MailPatch Plus users can even choose the frequency of these summaries in their Personal Space.

Yes, you just have to authorise the e-mail addresses of your mailing lists.

We don't give out or sell our files to third parties. We guarantee the absolute privacy of the data passing through our servers. MailPatch respects the recommendations of the CNIL (the French Data Protection Authority) and abides by the LCEN (A French law on Internet privacy).

No. MailPatch Plus users can identify their contacts in advance so that they can avoid this stage.

Yes, you can view all your received e-mails, including your blocked e-mails, from your Personal Space for 5 days (as long as they don't exceed 750 e-mails) or for 30 days (as long as they don't exceed 10,000 e-mails) depending on the MailPatch version being used.

Yes, you can block contacts at any time by adding them to your Black list, from the Lists tab.

Yes.

Yes. Below, click on the e-mail software you use, and in this software, modify the 2 pieces of information indicated in bold.

▪ Outlook Express

1. Select Tools in the menu bar, and go to Accounts.
2. Click on the Mail tab.
3. Select the e-mail address you want to protect then click on Properties.
4. Select the Server tab and modify these 2 fields:
------- Incoming mail (pop3) : mailpatch.com
------- Account name : johnmiller.gmail.com (@ becomes a dot)

▪ Thunderbird

1. Select Tools in the menu bar, then Account Settings.
2. Select the e-mail address you want to protect then click on Server Settings.
3. Select Server Settings and modify these 2 fields:
------- Server Name: mailpatch.com
------- User Name: johnmiller.gmail.com (@ becomes a dot)

▪ Outlook

1. Select Tools in the menu bar, then select Account Settings or E-mail accounts(depending on your version)
2. A new dialog box comes up.
3. Select the e-mail address you want to protect.
4. Modify these 2 fields:
------- Incoming mail server: mailpatch.com
------- E-mail address: johnmiller.gmail.com (@ becomes a dot)

▪ Windows Mail

1. Click on Tools int the menu bar, then Accounts.
2. Select the e-mail address you want to protect and click on Properties.
3. Click on the Server tab.
4. Modify these 2 fields:
------- Incoming mail (pop3): mailpatch.com
------- E-mail username: johnmiller.gmail.com (@ becomes a dot)